The most common reasons for Yadonia Group customers to be unable to receive emails through Outlook Express are temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account or incorrect MX records of the domain.
Check your mail server connectivity
The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your Outlook Express is set to use for receiving emails.
If the connection test shows server side problems Yadonia Group has already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problem with the connection, please investigate the other reasons described below.
Use the correct Mail Client settings:
- Incoming mail server (POP3/IMAP server): mail.yourdomain.com
- Outgoing mail server (SMTP server): mail.yourdomain.com
- Username: the full e-mail address like email@yourdomain.com
- Password: If you are not sure what your email password is we strongly recommend that you reset it from your CPanel ->Mail -> Add/Remove/Manage Accounts
Check Email Quota
If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or raise the space quota of your email account.
You can check each account's disk usage from:
cPanel -> Email Accounts -> Current Accounts. In the table there is a columnt called USAGE which gives information about the space usage of each mail account.
To change the quota of an account, click on:
cPanel -> Email Accounts -> Current Accounts -> Functions column -> Change quota.
Check the MX record of your domain name
The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:
Scroll down to the "Hostname Tests" section, type in your domain in the "DNS Lookup" field, and choose "MX" for the record type. Then click on the "Lookup" button and see, to which server is pointed your MX record. If you find that it is configured incorrectly, please contact your domain name registrar with a request to change this record with the correct one.
